Q: How do I purchase?
Please put your Full Name, email and phone number in the message
Q: Where do I book time slots??
Q: Where are you located?
A: Our studio is located in City Square Mall 555 west 12th in Vancouver, 12th and Cambie.
Unit-135 is on the upper level closer to Cambie Street Side and above Hot Yoga 101 and under Regal Restaurant. We are located in the actual mall, not the towers.
Q: Is there parking?
A: YES, parking is available in the mall. Park in the City Square Mall Parking lot, and go to the Upper Level.
Bring your ticket up to us to be validated. We are located underneath Regal Mansion Cuisine Seafood Restaurant and above Hot Yoga 101! We are in the actual mall, not the towers.
Q: How do I get my photos?
A: All high-resolution digital images sent via dropbox to your phone and email. You do not need the dropbox app to download the photos. Click on the link, and it will take you directly to your album.
Q: When do I get my photos?
A: Photos delivered within 2-3 business days. Urgent requests can be accommodated.
Q: What outfit to pick?
A: Mom usually dictates the outfit for the family, but if you are looking for inspiration - Pinterest and IG have some, and we suggest matching themed outfits!
Q: How many family members per shoot?
A: Limited to 6 guests per session. ( Each pet counts as a guest, add $20 per additional person )
Q: Is 20 minutes enough time?
A: YES! We find that young kids often get bored or distracted after 15 minutes, so within 20 minutes, we will aim to capture that perfect Christmas card shot and some extras for social media!
Q: Can we bring our pets???
A: Absolutely! They are family! Please let us know if you plan on bringing pets and pack treats for them to keep them happy. Our photographers may need to use the treats to get them to look at the camera.
Q: What is your cancellation policy?
A: In case of cancellation, we can reschedule or provide you credit towards the 2026 Christmas Minis or future photography services. NO refunds.
Q: Can I buy an extended shoot session?
A: YES! You can book a 40-minute session for $400 and YES you get all the images! Schedule two back-to-back time slots or email us at info@sombilon.com and we can schedule for you.
Q. Are you open on Dec 24th or Dec 25th
A: Dec 25th we will be closed. But Dec 24th we will have morning slots open at an extra fee of $300. Contact info@sombilon.com to make arrangements.